FAQs

Yes. We offer free shipping, Australia wide, on all orders – no hidden costs or extra baggage fees at checkout.

All orders are processed within 1-2 business days and most arrive within 2-8 business days of processing – but the exact time frame depends on your location. If you’re off the beaten path or live in a rural area, it may take a little longer. You’ll get a tracking link, providing updates every step of the way, as soon as your order is on the way.

We accept all major forms of payment, including credit cards, PayPal, Google Pay, Apple Pay, and any of the methods listed on our product pages.

Absolutely. We use SSL encryption to protect your details, and we never store your credit card information – your data is more secure than a passport in an anti-theft travel pouch.

At Smart Packing Co., we want to ensure that you have the full confidence in our product for your upcoming travel which is why we offer a 14 Day Return Window for all orders. Changed your mind? No issues here - our team will be more than willing to assist!

Return Policy Highlights

• 14 Day Return Window
• No Restocking Fee
• Refund to Original Payment Method

Return Policy Exclusions

• Used Product: All product returns must be unused with tags attached
• Complimentary Item during Promotion 

Return Shipping

All return shipping costs are at your expense. Because of this, we advise using trackable shipping, as we cannot be held accountable for misplaced returns.

Once we approve your return, refunds should appear in your account within 10 business days, depending on your payment provider.

If you haven’t received your refund after 10 days, check with your bank or payment provider first. Still no luck? Contact us via the contact us page.